Yes, we offer custom design services for some products. If you have a specific design in mind that’s not available on our site, please contact us, and we’ll discuss the possibilities.

Simply select the product you want, choose your customization options, and enter your personalization details in the provided fields before adding it to your cart.

Please note that all of our custom orders are handcrafted with care and precision. Because each item is made to order, this process takes a bit more time. Typically, custom orders are completed within 7-10 business days, depending on the complexity and design. If you need the item before, please contact us.(https://www.facebook.com/creativehubkim) If no personalisation is required items are usually dispatched within 3 business days of payment of order.

If we have made an error with your order, such as incorrect personalisation or design, please notify us within 3 days of receiving your item. We will correct the mistake at no additional cost to you.

Changes can be made within 1 day of placing your order. Please contact us as soon as possible to request modifications.

Due to the custom nature of our products, orders can only be canceled within 1 day of placement. After that, we begin the creation process and cancellations are not possible.

If your product arrives damaged, please contact us (https://www.facebook.com/creativehubkim)immediately with photos of the damage, and we will assist you with a replacement or refund.

Some customizations may incur an additional fee, which will be clearly indicated during the ordering process.

We aim to accommodate all personalization requests, but some restrictions apply, such as character limits or prohibited content. Details are provided during the customization process.

Yes, we offer gift wrapping and special packaging options at an additional cost. You can select these from our "Make it a Gift" menu.

Yes, we offer special pricing and services for bulk orders. Please contact us directly for more details and to discuss your needs.

Due to the personalised nature of custom products, we cannot accept returns or offer refunds if you change your mind after the order has been completed. For non-personalized items, you may request a refund. Once a refund is approved, we will process it within 5-7 business days. The refund will be issued to the original payment method. Please note that shipping costs are non-refundable unless the return is due to our error.