Yes, we offer custom design services for some products. If you have a specific design in mind that’s not available on our site, please contact us, and we’ll discuss the possibilities.

Simply select the product you want, choose your customization options, and enter your personalization details in the provided fields before adding it to your cart.

Please note that all of our custom orders are handcrafted with care and precision. Because each item is made to order, this process takes a bit more time. Typically, custom orders are completed within 7-10 business days, depending on the complexity and design. If you need the item before, please contact us. If no personalisation is required items are usually dispatched within 3 business days of payment of order.

If we have made an error with your order, such as incorrect personalisation or design, please notify us within 3 days of receiving your item. We will correct the mistake at no additional cost to you.

Changes can be made within 1 day of placing your order. Please contact us as soon as possible to request modifications.

Due to the custom nature of our products, orders can only be canceled within 1 day of placement. After that, we begin the creation process and cancellations are not possible.

If your product arrives damaged, please contact us immediately with photos of the damage, and we will assist you with a replacement or refund.

Some customizations may incur an additional fee, which will be clearly indicated during the ordering process.

We aim to accommodate all personalization requests, but some restrictions apply, such as character limits or prohibited content. Details are provided during the customization process.

Yes, we offer gift wrapping and special packaging options at an additional cost. You can select these from our "Make it a Gift" menu.

Yes, we offer special pricing and services for bulk orders. Please contact us directly for more details and to discuss your needs.

Due to the personalised nature of custom products, we cannot accept returns or offer refunds if you change your mind after the order has been completed. For non-personalized items, you may request a refund. Once a refund is approved, we will process it within 5-7 business days. The refund will be issued to the original payment method. Please note that shipping costs are non-refundable unless the return is due to our error.

We accept various payment methods including credit/debit cards, PayPal, Apple Pay, Revolut and cash on delivery.

Your credit card will be charged at the time of purchase. If the transaction is successful, you will receive an order confirmation email.

Currently, we only accept one payment method per order. If you have gift cards you can apply them during checkout in addition to your primary payment method.

If you believe you were charged incorrectly, please contact us immediately. We’ll review your order and resolve any discrepancies as quickly as possible.

Once an order is placed, the payment process begins immediately. If you need to cancel or modify your order, please contact us as soon as possible, and we’ll assist you accordingly.

Yes, after your payment is processed, you will receive an order confirmation email containing a digital receipt or invoice. You can also access your receipts through your account under "My Orders."

If your order is eligible for cancellation and a refund, the amount will be credited back to your original payment method. Please note that processing times may vary depending on your bank.

We strive to ensure every product meets your expectations. However, since these items are made to order, we do not accept returns. If there’s an issue with the quality or personalization, please contact us, and we’ll work to resolve it.

Care instructions vary by product. Please refer to the labels inside the products - not all products will have it.

Our products are made from high-quality materials, carefully selected for durability and aesthetic appeal. Each product page provides more detailed information.

Yes, we have a gallery of examples on our website showcasing previous customizations and personalisations. You can browse these to get ideas and inspiration for your own product.

Shipping costs are calculated based on your order’s weight, and destination. Local Shipping: We also offer free shipping on orders over €30 and €40 to Malta and Gozo respectively. If the amount is less there is a flat rate of €2 and €5. The exact cost will be displayed during checkout. Pickup up is also available at Ħal-Ghaxaq and Rabat Malta by appointment only. You will be notified once the order is available for pick-up. Does not incur any additional costs. International Shipping: Contact us to calculate shipping. Please note that international orders may be subject to customs fees or import duties. These charges are the responsibility of the recipient and vary by country.

We typically do not offer international shipping, but we can make exceptions on a case-by-case basis. If you're interested in placing an international order, please contact us directly, and we'll do our best to accommodate your request.

If you've entered the wrong address, please contact us immediately. If your order hasn't been processed or shipped yet, we'll do our best to update the address. However, once an order is shipped, we're unable to make changes. In such cases, you may need to contact the carrier directly or wait for the package to be returned to us. Please double-check your address details before finalizing your order to avoid any delays.

Shipping times vary depending on your location and the shipping method selected. Standard shipping typically takes 5 to 7 days [Malta and Gozo]. Please note that customised products may require additional processing time.

If you place multiple orders within a short time frame, we may be able to combine them to save on shipping costs. Please contact us as soon as possible after placing your orders to request combined shipping.

If your package is returned to us due to an incorrect address or failed delivery attempts, we’ll contact you to arrange re-shipment. Additional shipping fees may apply for the second delivery attempt.

To create an account, click on the "My Account" button at the left top of the page. Fill in the required details, including your email address and password, and follow the prompts to complete registration.

By creating an account, you can easily track your orders, save your favourite products, manage your personalization preferences, and receive updates on exclusive offers and new arrivals.

f you've forgotten your password, click on the "Forgot Password" link on the login page. Enter your registered email address, and we'll send you instructions to reset your password

To update your account information, log in and go to the "My Account" section. From there, you can edit your personal details and shipping addresses.

Yes, you can view your order history by logging into your account and navigating to the "My Orders" section. Here, you'll find details of your past purchases, including order dates and status.

To save your favourite products, simply click the "Heart" button on the product page. You can view your Wishlist anytime by going to the "My Wishlist" section in your account.

While you can check out as a guest, creating an account allows you to track your orders and store your customization preferences for future purchases.

To change your email address or password, log in to your account and go to the "My Account" section. Here, you can update your login information.

If you wish to delete your account, please contact us. They will assist you in deactivating your account and removing your personal information from our system.

Yes, we take your privacy and security seriously. We use industry-standard encryption to protect your personal information. Please review our Privacy Policy for more details.