Question 1

Can I request a custom design that’s not listed on your website?

Accepted Answer

Yes, we offer custom design services for some products. If you have a specific design in mind that’s not available on our site, please contact us, and we’ll discuss the possibilities.

Question 2

How do I place an order for a personalized product?

Accepted Answer

Simply select the product you want, choose your customization options, and enter your personalization details in the provided fields before adding it to your cart.

Question 3

How long do custom orders take to make?

Accepted Answer

Custom orders usually take 7–10 business days to complete, depending on the design and complexity. If you need your item sooner, contact us before you order! Non-personalized items usually dispatch within 3 business days after payment.

Question 4

I received a wrong order, what should I do?

Accepted Answer

If we have made an error with your order, such as incorrect personalisation or design, please notify us within 3 days of receiving your item. We will correct the mistake at no additional cost to you.

Question 5

Can I make changes to my order after it's been placed?

Accepted Answer

Changes can be made within 1 day of placing your order. Please contact us as soon as possible to request modifications.

Question 6

Can I cancel the order?

Accepted Answer

Due to the custom nature of our products, orders can only be canceled within 1 day of placement. After that, we begin the creation process and cancellations are not possible.

Question 7

What should I do if my order arrives damaged?

Accepted Answer

If your product arrives damaged, please contact us immediately with photos of the damage, and we will assist you with a replacement or refund.

Question 8

Are there any additional costs for customizations?

Accepted Answer

Some customizations may incur an additional fee, which will be clearly indicated during the ordering process.

Question 9

Are there any restrictions on what I can personalize on a product?

Accepted Answer

We aim to accommodate all personalization requests, but some restrictions apply, such as character limits or prohibited content. Details are provided during the customization process.

Question 10

Do you offer gift wrapping or special packaging?

Accepted Answer

Yes, we offer gift wrapping and special packaging options at an additional cost. You can select these from our "Make it a Gift" menu.

Question 11

Do you offer bulk orders for events or corporate gifts?

Accepted Answer

Yes, we offer special pricing and services for bulk orders. Please contact us directly for more details and to discuss your needs.

Question 12

Do you offer refunds?

Accepted Answer

Due to the personalised nature of custom products, we cannot accept returns or offer refunds if you change your mind after the order has been completed.

For non-personalized items, you may request a refund. Once a refund is approved, we will process it within 5-7 business days. The refund will be issued to the original payment method.
Please note that shipping costs are non-refundable unless the return is due to our error.

Can I request a custom design that’s not listed on your website?

How do I place an order for a personalized product?

How long do custom orders take to make?

I received a wrong order, what should I do?

Can I make changes to my order after it's been placed?

Can I cancel the order?

What should I do if my order arrives damaged?

Are there any additional costs for customizations?

Are there any restrictions on what I can personalize on a product?

Do you offer gift wrapping or special packaging?

Do you offer bulk orders for events or corporate gifts?

Do you offer refunds?

YOUR QUESTIONS ANSWERED

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Can I request a custom design that’s not listed on your website?

How do I place an order for a personalized product?

How long do custom orders take to make?

I received a wrong order, what should I do?

Can I make changes to my order after it's been placed?

Can I cancel the order?

What should I do if my order arrives damaged?

Are there any additional costs for customizations?

Are there any restrictions on what I can personalize on a product?

Do you offer gift wrapping or special packaging?

Do you offer bulk orders for events or corporate gifts?

Do you offer refunds?

YOUR QUESTIONS ANSWERED

JOIN OUR FAMILY

JOIN OUR FAMILY